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Complaints book
I. Identification of the complaining consumer

II. Identification of the contracted asset

III. Details of the consumer's claim and orders

IV. Observations and actions taken by the supplier

1 Claim: Disagreement related to products or services.
2 Complaint: Disagreement not related to products or services; discomfort or dissatisfaction with the attention to the public.
* The formulation of the claim does not prevent resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI.
* The provider must respond to the claim within a period not exceeding thirty (30) calendar days, being able to extend the period up to thirty (30) more days, prior communication to the consumer.

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