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Terms and conditions for service bookings

Terms and conditions for service bookings:

SERVICE BOOKING

  1. Booking Process:
    1. A service booking is made by correctly completing the form available on the online platform and selecting the "Book" option.
    2. If you have any difficulty with the form, please send an email to info@elbrujo.pe for assistance.
    3. After the booking request, a confirmation email will be sent to the email address provided by the user, indicating the availability of the requested services.
    4. Once the booking is confirmed, the user must make the corresponding payment within the deadlines set out in the "Payments" section to secure the provision of the services.

      *Important note: Bookings must be made at least eight (8) business days before the date of the visit.

  2. Confirmation Period:
    1. The booking confirmation will be issued within a maximum of four (04) calendar days and sent to the email address registered by the user.
    2. A representative of the El Brujo Archaeological Complex will contact the user using the details provided.
  3. Required Information:
    1. The user is responsible for correctly and completely providing the information required in the booking form, such as first names, last names, email address, phone number, booking date, number of adults and children, and identity document (DNI, passport or foreign resident card), as well as optional specifications.

PRICES

  1. Service prices are expressed in Peruvian soles and include the General Sales Tax (IGV).
  2. Prices published on the online platform are subject to change without prior notice. Changes will not affect bookings pending confirmation or those already confirmed by the El Brujo Archaeological Complex (as indicated in points 1 and 2 of these Terms and Conditions).
  3. The price of services purchased through the online store covers only the contracted service and does not include admission to the El Brujo Archaeological Complex. For more information on admission fees and opening hours, visit www.elbrujo.pe
  4. Children under five (05) years of age do not pay for the services.

SERVICES AND PAYMENTS

  1. Availability of Specialized Services:
    • Services that require the accompaniment of specialists are subject to availability, which will be confirmed in the booking response. The service will be reserved once 50% of the payment has been received in advance.
  2. Service Interruption:
    • Some services may be suspended due to unforeseen circumstances beyond the control of the El Brujo Archaeological Complex, such as natural disasters or social unrest. In such cases, the user may choose to reschedule the service or receive a refund of the amount paid (see point 10.2).
  3. Start of Services:
    • The meeting point will be at the El Brujo Archaeological Complex at the previously agreed time. A waiting time of fifteen (15) minutes will be allowed before the service is considered cancelled.
      *Important note: If the visitor arrives intoxicated or under the influence of narcotic substances, or in possession of weapons or similar objects, the El Brujo Archaeological Complex reserves the right to cancel the service without refund.
  4. Specialized or Outsourced Services
    • The El Brujo Archaeological Complex reserves the right to modify or replace specialized or outsourced services depending on the availability of specialists or on unforeseeable factors beyond its control, always ensuring the well-being of the visitor and reporting any changes in accordance with article 1277 of the Peruvian Civil Code.
  5. Payment Terms:
    • Upon receiving the booking confirmation, the user must pay 50% of the cost of the service on the same day or the following day. The remaining 50% must be paid at least three (03) calendar days before the date scheduled for the services. Proof of payment must be sent to info@elbrujo.pe.
    • Failure to make the final payment within the established period, when attributable to the user, will result in the automatic cancellation of the booking and the advance payment will not be refunded. If necessary, legal action for damages may be taken in accordance with articles 1321, 1331, 1341 and following of the Peruvian Civil Code.
  6. Cancellations and Refunds:
    • Cancellation requests must be sent by the user in writing to info@elbrujo.pe, detailing the relevant information.
    • Cancellation fees:
      • Cancellations made more than one (01) business day in advance: 50% of the payment made will be retained.
      • Same-day cancellations: 100% of the payment made will be retained.
      • Cancellations due to unforeseeable circumstances or force majeure: the visit will be rescheduled or, failing that, the payment made by the user up to the cancellation date will be refunded.
      *Important note: On specific dates, stricter cancellation policies may apply, which will be communicated at the time of the request. During the high season, the El Brujo Archaeological Complex reserves the right to modify its cancellation policies in accordance with article 1277 of the Civil Code.
  7. Special Dates:
    • Rates may increase by up to 20% on holidays, special dates and long weekends, such as:
      • Holy Week (March or April)
      • National holidays (June 29, July 28 and 29, August 30, October 8, November 1, December 8)
      • Christmas (between December 23 and 26) • New Year (between December 30 and January 2)

POLICIES AND LIABILITY

  1. Children Policy:
    • For safety reasons, minors must be accompanied by an adult at all times.
  2. Luggage:
    • Only small backpacks containing personal accessories, such as cameras or sunglasses, are allowed. Weapons of any kind and any other objects that are not personal accessories are strictly prohibited.
  3. Liability Clause:
    • The El Brujo Archaeological Complex shall not be liable for any injury, death, loss, delay, inconvenience or damage to personal property, whether resulting from unforeseeable events or force majeure, the decisive act of third parties or the recklessness of the affected user; illness, poisoning or food reactions (arising from allergies or conditions not reported in time by the user); government restrictions, acts of war, strikes, criminal or terrorist activities; degradation of services; mechanical failures of vehicles or any other means of transport, or the inability to arrive at or leave the site at the scheduled time, when not due to causes attributable to the El Brujo Archaeological Complex.
    • During the tours, the El Brujo Archaeological Complex is not responsible for the loss of belongings, theft or damage to personal items or luggage. Visitors are urged to take care of their valuables.
    • Visitors are responsible for carrying their identity documents, travel insurance, service vouchers, among others.
    • Medical and travel insurance covering cancellations and medical expenses is recommended. In the event of an accident, the El Brujo Archaeological Complex will not be liable for medical or any other expenses. It is the visitor's responsibility to purchase insurance covering such events.
    • At the visitor's request, the El Brujo Archaeological Complex may arrange medical assistance or evacuation, the cost of which must be covered by the visitor. If the visitor has no medical or travel insurance, this service may be arranged at the visitor's sole expense, if deemed necessary for their safety.
  4. Our Responsibilities:
    • The El Brujo Archaeological Complex undertakes to provide its services in accordance with the visitor's requirements, guaranteeing their quality at all times, as provided in article 28 of the Regulations of the General Tourism Law, Law No. 29408.

      When the booking is confirmed, the visitor will be informed of our Terms and Conditions, as well as the protocols and recommendations for the services and areas to be visited.
  5. Changes:
    • The El Brujo Archaeological Complex reserves the right to modify procedures, terms, conditions and prices without prior notice. Changes will not affect bookings already confirmed by the El Brujo Archaeological Complex (as indicated in points 1 and 2 of these Terms and Conditions).

PROTOCOL AND RECOMMENDATIONS

  1. We are committed to the principles and duties established in the Code of Conduct against the Sexual Exploitation of Children and Adolescents (ESSNA) in tourism, in accordance with Ministerial Resolution 430-2018-MINCETUR and articles 28, 43 and 44 of the General Tourism Law, Law No. 29408.
  2. Visitors, both Peruvian and foreign, must behave with respect for the rights of people, the environment, and the cultural and natural heritage of the nation, as well as the beliefs, customs and ways of life of the inhabitants of Magdalena de Cao, in accordance with article 43 of the General Tourism Law, Law No. 29408.
  3. Visitors are advised to bring sunscreen, insect repellent, comfortable shoes and clothing suitable for the weather, as the archaeological site is often windy.
  4. Visitors must report any allergy, illness or relevant medical condition before their visit.
    By confirming your booking, you fully accept our Terms and Conditions.